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IT Service Delivery Supervisor

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National Capital District, Papua New Guinea


Negotiable (PGK)


Our client - a leading operator on the move

With an ambitious growth strategy in place for Papua New Guinea, our client is now seeking a self-motivated and versatile IT Service Delivery Supervisor to support their collaborative team based in Port Moresby and develop the country's IT support systems.

Reporting into the IT Manager, the role will require an IT professional who adds value on a strategic and operational level to create and drive their own initiatives.

Your opportunity

The IT Service Delivery Supervisor will set up and oversee a helpdesk service for all users in the organisation.

The variety of scope in this role ranges from a focus on first-level IT support, through to the management of key support processes, reports and systems that support the organisation's fast-paced operations.

Key responsibilities

  • Manage and oversee the IT helpdesk
  • Design and implement clear feedback, escalation and reporting systems
  • Encourage professional and technical development
  • Provide technical support to all sites around Papua New Guinea and commercial support to management
  • Monitor and maintain key IT infrastructure

Key requirements

  • Bachelor of IT, Business or related discipline (or equivalent IT work experience)
  • Previous administrator or support experience with network infrastructure, PCs, Windows networking and Office
  • Previous experience with IT helpdesk systems
  • Able to work autonomously with strong technical and time management skills
  • Demonstrated ability to mentor a team and maintain business relationships
  • Strong analytical and problem solving skills
  • Excellent verbal and written communication skills
  • Syspro experience will be advantageous

Our client is committed to supporting the professional development of Papua New Guineans, therefore this position is only open to citizens of Papua New Guinea.

If you are looking to make your mark on an organisation and accelerate your leadership development, please apply for this position by submitting your CV in Microsoft Word format.

Your future is our business.

To Apply

To apply for this job simply click on the blue "Apply" button below. If you prefer to use email instead, please send your CV and other relevant documentation to Please include the Job ID "#5864" in the email's subject to ensure your application is processed.

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+675 320 2185

United Church Building, Ground Floor, Douglas Street, Downtown, Port Moresby, National Capital District, Papua New Guinea