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Retail Manager

Madang, Sandaun (West Sepik), Papua New Guinea

Retail, Telecommunications, Management


Various Locations including: Madang, Vanimo

Digicel, the largest and leading total communications and Entertainment Company in the South Pacific is looking to recruit Retail Manager throughout PNG.

The Retail Manager will report to the General Manager and will be responsible for managing retail footprint effectively, ensuring required footprint and standards of representation are achieved and maintained, and ultimately sales target are met.

Responsibilities and Duties

  • Manage retail footprint, ensuring number and type of outlets are consistent with targets and subscriber base maintenance and growth potential
  • Manage retail points roll-out effectively and within time and financial budget targets
  • Manage dealer partner relationships, ensuring dealer partners are supported with requisite expertise and guidance, holding regular meetings to discuss performance and support
  • Ensure all outlets hold require/adequate stock levels of all Digicel products such as Handsets, Data Devices, Sim Cards, Recharge, Solar Products and Play TV; taking quick corrective action in the case of any non-conformance
  • Manage team of Retail Executives ensuring all outlets are visited at required frequency and visit purposes achieved
  • Manage in-store staff, setting objectives and providing requisite coaching and management to ensure achievement
  • Training all Retail Staff to ensure high levels of Customer Experience that is evaluated through Mystery Shopping results.
  • Ensure availability of Marketing Collaterals & dissemination of Product Communication at the Stores
  • Ensure stores are always clean and maintained as per the Digicel Standard

Education, Experience and Skills

  • Minimum 2 years Retail experience and proven track record of hitting targets
  • Full Clean Valid Driver’s licence
  • Honest, reliable and hardworking
  • Must be 18 years and above
  • Minimum of Grade 12 High School Certificate
  • Flexibility to work weekends and public holidays and additional hours as required
  • Excellent communication Skills
  • Proven background in motivating a team and/or group of people
  • Proven background in Commercial thinking

If you are dynamic, dedicated and looking for a challenging and rewarding career as a Retail Manager, please email your CV and cover letter to:

Please state “Retail Manager” and “the Location” you wish to work in, in the Subject Field of your email, e.g. Retail Manager - Madang

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Digicel Group (PNG) Ltd

Digicel Group is a leading global communications provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 13 years of operation, total investment to date stands ...
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