Front Office – Duty Manager

“Welcome to Crowne Plaza Residences Port Moresby” A phrase our new Duty Manager will utter to our esteemed and loyal guests the moment you enter our property. The Duty Manager leads the activities of a front office during their shift, ensuring that guest receive prompt, professional attention and personal recognition.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Ensuring that reception operations run smoothly and effectively according to the IHG Brand Standards in a daily basis.
• Support all Operational Departments in all areas of service to ensure proper delivery of all guests’ requests.
• Ensure maximum IHG One Rewards enrolments are achieved.
• To give and ensure consistent, prompt, hospitable treatment of all guests and encourage personal attention.
• To liaise with guests and to be able to deal with any enquiries or complaints. Complaints are to be dealt with courteously and efficiently and to the guest's satisfaction.
• To have full knowledge of Fire and Safety procedures and to be responsible for the evacuation of guests and staff from the hotel in the event of a fire or bomb alert, in accordance with the fire procedures laid down.
• Positively spirited and passionate about front office operations and be committed to work together with the Front Office team to deliver an amazing guest experience every time.

What we need from you

• Diploma or Bachelor’s Degree in Hotel Administration, Hotel Management or equivalent.
• 3+ years’ experience in Front Office or Guest Services including supervisory experience in a hotel will be a bonus.
• Proficient in the use of Microsoft Office and Front Office System or Hotel Management Systems preferred.
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.
• Training and organizational abilities.
• Must be able to work shift hours.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Join us today!

Apply by providing your Cover Letter and Updated CV by email to [email protected] before close of business Wednesday 08^th October 2024.

Applications must be addressed to the:

Human Resource Manager

Crowne Plaza Residences Port Moresby

P.O. BOX 1402, Port Moresby

N.C.D PNG.

*This vacancy is open to PNG citizens only. IHG is an equal opportunity employer.

*Due to the high volume of applications, only shortlisted candidates will be contacted.