ICT GENERALISTS & SUPPORT OFFICERS

• Build a Strong ICT Foundation: Start your career with a diverse Group of Companies, gaining hands-on experience across systems, networks, and user support—including direct engagement at our subsidiaries.
• Training & Career Development: Receive structured training, mentoring, and real-world exposure to help you grow into a confident and capable ICT professional.
• Collaborative & Impactful Work: Be part of a supportive team where your contributions help streamline operations and improve ICT services across multiple businesses.

JOB SCOPE

You will provide technical support activities to internal Users at our Entities performing Software/Systems, Hardware, and Network troubleshooting and applying basic fix and resolving IT related issues.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Troubleshooting issues on Hardware and Network system/devices performance and operation
2. Software installations, repair and basic user support to the use of standard (Windows OS, MS Office, MS Exchange/Outlook, Adobe applications, Anti-Virus and others)
3. Understand operations of Subsidiary specific applications
4. Effectively perform Local and Network printer setup and configurations
5. Liaise with subsidiary representatives on any IT related problems and issues
6. Efficiently manage overall support services provided to Subsidiaries in accordance with respective Service Level Agreements (SLA)
7. Accessing and updating SDP task records for Subsidiary reported incidents within the required timeframes/deadlines.

SKILLS

Must possess practical evidence and sound levels and understanding of:

1. Networks, Telecommunication, Wireless, and Mobility
2. Principles of Information Technology
3. Fundamental IT User skills
4. Risk Management, Security, and Information Assurance
5. Compliance
6. Class 3 PNG Driver’s License with safe driving record.
7. Excellent verbal and written communication skills.

KNOWLEDGE

1. Diploma in Computers and/or Information Technology
2. A minimum of 1 to 2 years verifiable working experience in a similar job with excellent written references.
3. New ICT Diploma graduates are also invited to apply and will be considered accordingly.

ABILITIES

1. Display professionalism at all times both of self and towards others being customers, staff and suppliers
2. Critical & analytical thinking
3. Problem solving & decision making
4. Dependability & reliability
5. Planning & organisating to manage multiple tasks and prioritise important vs. urgent
6. Adaptability & flexibility in handling different types of tasks
7. Strong interpersonal skills & teamwork to work within a cross-cultural environment.

WORKING HOURS

Monday to Friday, 8am to 5pm and 8am to 12pm on one fortnightly Saturday or as is required to serve the needs of the subsidiaries. Working on public holidays may be required if the need arises and Public Holiday or overtime pay is paid accordingly.

TRAINING

In recognition of your contribution, we in turn will provide on-the-job training as well as soft skill training at the Kenmore Training Centre to advance your workplace professional development.

LOCATION

Port Moresby and Lae.

APPLICATION

CLOSE: 1155pm, Friday 27 June 2025.

APPLY: Apply herein, or email applications [email protected] with email Subject as "GENERAL ICT & SUPPORT OFFICERS VACANCY" .

Only shortlisted candidates will be contacted.