Able Home & Office is open for hiring! We are currently looking for young and energetic professionals to join our team.

SERVICE-SOFTWARE MANAGER

JOB DESCRIPTION:

The Service-Software Manager is in charge of the workshop and software division. A key role in supporting branch operations by overseeing these critical departments. This role requires effective leadership, strong technical knowledge, and excellent organizational skills to ensure smooth workflows & quality customer service. This position entitles the individual to head the department, as such the candidate is expected to have managerial skills. The role involves overseeing software implementation, technical support, client relationship management, and identifying business opportunities that contribute to company revenue generation

Key Responsibilities:

1. Service Department Management

• Oversee the daily operations of the Service department, ensuring high-quality and timely service delivery.
• Monitor customer service metrics, respond to customer inquiries, and resolve service-related issues to maintain customer satisfaction.
• Work with service technicians to troubleshoot technical issues and implement solutions that meet customer needs.
• Ensure compliance with company policies and industry standards for all service activities.

2. Software Department Oversight

• Manage the branch’s software sales and support functions, including installation, troubleshooting, and customer guidance.
• Handles Able Payroll and Able Bioplus Customization and any upcoming Able Software
• Supervise and support the software team to provide technical assistance and training for customers.
• Keep up-to-date with new software releases, features, and updates to guide customers and team members effectively.
• Coordinate with the Software Consultant to ensure the latest tools and resources are available for customer support.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science or Computer Engineering, Information Technology, or a related field is preferred.
• Proven experience in a supervisory or management role, ideally in service, software, or retail operations.
• Proven track record in revenue generation, sales growth, or achieving service targets.
• Passion to obtain and exceed sales/service targets
• Strong leadership skills with the ability to manage teams across multiple departments.
• Knowledge in customer relationship management software, and general IT tools.
• Excellent problem-solving abilities and a proactive approach to handling challenges.

Personal Attributes:

• Strong organizational and multitasking skills to manage diverse department needs effectively.
• Customer-focused and quality-driven, with a commitment to maintaining high service standards.
• Adaptable to changes and knowledgeable in technical aspects of both software and stock management.
• Driving Skills and with valid driver’s license.

All interested applicants may email their letter of application, CV and credentials to:

[email protected]