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IST On Site Support Officer

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Gulf, Papua New Guinea

Mining, Oil and Gas


10th July 2024

  • Provide hands-on technical support and troubleshooting for IT systems.
  • Maintain and upgrade hardware and software to ensure optimal performance.
  • Offer training and guidance to users on IT tools and best practices.

The Opportunity:

Seeking a dedicated and technically skilled IST On Site Support Officer to join a dynamic IT team in the oil and gas sector. The role entails hands-on technical support, troubleshooting, and maintenance of IT systems and user support, requiring a proactive problem-solver with strong communication skills and a solid technical background.

Key Responsibilities:
  • Address user inquiries and provide on-site technical support for hardware, software, network and other IT-related matters.
  • Identify and diagnose technical issues, including desktops, laptops, printers, and mobile devices and resolve them promptly, which may include remote system access, test, and use diagnostic tools.
  • Perform regular maintenance tasks like software updates, patches, system backups, and monitor system health to ensure optimal performance and security. This includes managing structured cabling (copper, fiber optic), radio systems (VHF & microwaves), CCTV, and Access Control Systems, among others.
  • Install, configure, maintain IT equipment and update hardware components (computers, printers, peripherals) software applications.
  • Offer training and support to end-users to enhance their technical skills and knowledge and effectively utilise various software applications, tools, and systems.
  • Develop and manage documentation for IT processes, procedures, and issue resolutions to enhance knowledge sharing and problem-solving capabilities.
  • Perform regular system maintenance, updates, and backups.

Key Requirements:
  • Qualification in Information Technology, Computer Science, or a related field.
  • Proven experience in IST support or a similar role.
  • Skilled in IP routing, switching, and ToIP, with proficiency in Cisco technologies, including CCNA Routing & Switching and CCNA Voice certifications.
  • Extensive experience in Windows 7 support and troubleshooting within Enterprise environments, complemented by MCSA Windows 7 certification.
  • Knowledgeable in ITIL fundamentals.
  • Proficiency in troubleshooting hardware and software issues.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Customer service oriented with strong written and verbal communication skills, adept at multitasking and collaborating effectively.

If this role is the next step in your exciting career, please register your interest by clicking APPLY NOW and submitting your most recent CV in Microsoft Word format with a letter of interest.
Our client's priority is to provide opportunities to high performing Papua New Guineans for this position. Only shortlisted candidates will be contacted.

Peopleconnexion PNG: Recruitment, Training, Payroll & HR Services

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+675 320 2185

United Church Building, Ground Floor, Douglas Street, Downtown, Port Moresby, National Capital District, Papua New Guinea