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Programs Coordinator

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National Capital District, Papua New Guinea

Non Government Organisations (NGOs)


18th September 2023



Programs Coordinator


Senior Program Manager


National Capital District


1 year

Water, Sanitation & Hygiene (WASH) in PNG

In 2015 the government launched the country’s first National WASH Policy (2015 – 2030), which has led to the setting of clear WASH targets and priority areas for action. PNG has also signed off on a new WASH in Schools policy (as of April 2018), which will help to draw attention to the urgent need for improved WASH facilities in schools.

The implementation of the National WASH Policy is being led by the development of five year District WASH Plans to drive service delivery in the districts. Several donors are currently working with the WASH PMU to resource the development of District WASH Plans and facilitate learning on the process. District WASH Plans should be supported with annual budgets, to be funded through District Service Improvement Program (DSIP) funding and other government grants.

The drive for district level service delivery within the framework of the national WASH policies creates new opportunities to increase access to WASH services. PNG is now one of only three countries globally that has safe water coverage of less than 50% and has the twelfth highest proportion of people using unimproved sanitation. The positive changes in the enabling environment therefore need to lead to better planning for WASH services and an increase in public expenditure on WASH services.


WaterAid has been operating in Papua New Guinea (PNG) since 2004, working with local partners to increase access to gender sensitive, socially inclusive water, sanitation and hygiene (WASH) services. WaterAid PNG’s geographic focus is on Central Province and NCD in the Southern Region and East Sepik Province.

WaterAid PNG’s Southern Region program focuses on increasing good hygiene and sanitation behaviour and health and education outcomes through improved access to water, sanitation, and hygiene facilities in schools in Central Province and through thedevelopment and trialling of innovative and sustainable water supply service delivery models in NCD for scaling up across traditional villages and informal settlements in urban and peri-urban settings. WaterAid PNG also provide technical support to and collaborate with national government partners the Department of National Planning & Monitoring’s WaSH Program Management Unit (PMU), the National Department of Health (NDoH), and the National Department of Education (NDoE) to strengthen national WaSH policies, standards and guidelines. WaterAid PNG’s country program is aligned to achieving the objectives and targets of national government’s WaSH Policy (2015 – 2030).

Our Mission and Vision

WaterAid’s mission is to transform the lives of the poorest and most marginalized people by improving access to WASH. Our vision is that all Papua New Guineans should have access to WASH by 2030.

Our Values

Everything we do is shaped by our six values:

  • Respect
  • Accountability
  • Courage
  • Collaboration
  • Innovation
  • Integrity


Position Summary

The Program Coordinator will report to the Senior Program Manager and work with the POM Programs team, WaterAid Australia, Advisors, and Consultants to implement WAPNG’s Southern Region projects and particularly in our ‘software’ component of community & stakeholder engagement and sanitation and hygiene promotion and behaviour change, in line with project work plans, respective annual business plans and the WAPNG five-year strategy (2023 – 2025)

This role is responsible for ensuring that work is delivered in accordance with plans, WaterAid processes, and contract requirements and the sound integration of WaterAid’s hardware (infrastructure) activities to improve access, with our software activities (including hygiene behaviour change, menstrual health education, and strengthened governance for WaSH).

The Programs Coordinator is an integral member of our Programs Team and works closely with our Senior Program Manager and Program Officers as well as our infrastructure, GEDSI, and climate resilience advisors in the implementation of multiple projects. The Programs Coordinator will also manage and provide supervisory, coordination and mentoring support to two (2) staff - the Community Engagement Officer (POM) and Program Officer for WaSH in Schools.

Key Performance Areas/Accountabilities

Program Implementation

  • Ensure that projects satisfiy minimum criteria defined in WaterAid Guidelines and PNG Government policy, law and regulation, and are implemented in line with contract requirements, budgets and plans.
  • Work with Program Officers to prepare and deliver project implementation plans that take into account project/grant requirements, partner engagement and capacity, and good development practice (sustainable, collaborative, empowering, rights based).
  • Ensure that WaterAid and donor standards regarding financial management are met by WaterAid staff and partner organisations.
  • Request and incorporate support and advice from global WaterAid technical support as needed.
  • Ensure timely processing of acquittals and follow up with partners/contractors. Activities are implemented in accordance with the available budget.
  • Ensure the Senior Programs Manager is kept informed of activity progress, risks and all relevant issues at all times
  • Respond to requests for information promptly and accurately.

Monitoring, Evaluation, Knowledge and Learning

  • Monitor and support implementing partners to ensure trainings and other software components is of high standard and consistent with their contractual obligations and plans.
  • Ensure that monitoring data is collected, maintained and accurate in line with Monitoring Evaluation and Learning Frameworks and processes.
  • Facilitate information gathering activities related to the collection or development of baseline and endline data, case studies and research.
  • Support the Senior Program Manager and programs team with collation and compilation of data for timely donor or WaterAid reporting

Equity and Inclusion

  • Ensure that WaterAid’s community, school and healthcare facilities (HCFs) WaSH projects are inclusive, by engaging women, girls, people with disabilities and other marginalised groups in design and implementation.
  • Build the capacity and understanding of the WaterAid Team on gender, equity and inclusion and on how to ensure that WaterAid programs are inclusive.
  • Consult with the Senior Programs Manager and the GEDSI Advisor, communities and consultants on the equity and inclusion aspects of the work and ensure that external stakeholders are sensitive to gender and social inclusion considerations.
  • Promote a ‘Do No Harm’ approach amongst WaterAid staff and local partners and ensure that referral pathways are accessible for stakeholders and beneficiaries affected by WaterAid’s work.

Climate Resilience

  • Ensure that WaterAid’s community, school and healthcare facilities (HCFs) WaSH projects are resilient to the vulnerabilities from and adverse effects of climate change in design and implementation
  • Engage with communities and especially women, girls, people with disabilities and other marginalised groups in community discussions on water resource management (WRM) for WaSH project design and implementation.
  • Consult with the WAPNG Senior WaSH Technical Advisor- and technical team to ensure that all WaSH project infrastructure is considerate of climate specificities for project sites.
  • Work with programs team, partners and relevant stakeholders to conduct/facilitate climate risk vulnerability assessments (CRVAs)
  • Work with WAPNG’s Climate & WaSH Officer to build the capacity and understanding of the WaterAid Team on climate resilience & WaSH

Partner management

  • Maintain constructive working relationships with WaterAid’s local partners.
  • Facilitate regular meetings with partners to discuss project design and delivery, reflect on progress, identify risks and challenges and jointly propose solutions.
  • Coordinate field visits with partners with sensitivity to security and accessibility issues.
  • Assist the Senior Program Manager, Director Programs and Director Operations to identify the capacity building needs of partners and prepare plans to address, as appropriate.

Dealing with Complexity and Problems

The role requires engagement with a moderate degree of complexity, due to the need to:

  • Coordinate with multiple stakeholders, including formal program partners, as well as community leaders, landowners and government agencies.
  • Manage multiple project sites and ensure WaterAid’s program quality standards and processes are adhered to.
  • Assist the Senior Programs Manager and Director Operations to oversee project budgets and ensure that risks concerning financial mismanagement and fraud are adequately managed.



  • WaterAid PNG
  • WaterAid Australia
  • WaterAid global (participation in webinars and other online learning platforms)


  • Government partners
  • Local partners, as determined by projects and advised by the Senior Programs Manager

Qualification, Skills & Attributes (Key Capabilities/Selection Criteria)


  • At least five years of experience designing and supporting implementation of community engagement, behaviour change, capacity development or other relevant community development projects (Specific experience in WaSH projects will be highly considered )
  • Program management, including the management of project partners, budgets, monitoring activities and reporting
  • Experience managing contracts
  • Experience with conducting baseline and endline assessments for hygiene and sanitation projects.
  • Experience with data entry and analysis, including experience with Microsoft Excel. Ability to prepare charts summarising data.
  • Experience in grant management, including the management of project partners, compliance and program and financial reporting to donors.
  • Experience in networking and liaising with key stakeholders within government and civil society.

  • Demonstrated success with achieving change in hygiene or sanitation practices with communities or school students
  • Demonstrated success in mobilizing and liaising with community leaders and members for participation in community projects

Skills & Attributes

  • Ability to prepare or develop monitoring and evaluation tools
  • Ability to manage a team of field assistants and complete field work within budget and time constraints.
  • Proficient with use of Microsoft Word, Excel and Outlook.
  • Solid project management skills, including time management, budget management and forward planning.
  • Strong networking and relationship building skills.
  • Strong facilitation, collaboration and presentation skills.
  • Excellent written and spoken communication abilities.
  • Strong analytical and research skills.

Personal qualities

  • Personable with a sensitivity to the communication styles of external stakeholders and internal staff.
  • Confidence working with both government and non-government stakeholders.
  • Commitment to the ‘Do No Harm’ approach to aid and development work.

Applications for this role must comprise of:

  • An application letter addressing the essential person specification criteria outlined above (maximum 2 pages).
  • A curriculum vita (maximum 4 pages). The CV must include three professional referees (referees will not be contacted until after interviews, with permission from the candidate).

Applications which do not address the Selection Criteria specified and the page limits will NOT be considered.

Late and incomplete applications will not be accepted.

WaterAid is committed to welcoming people from the widest possible diversity of backgrounds, culture and experience. Female candidates are strongly encouraged to apply. We will make any practical adjustments to enable people with a disability to participate fully in an inclusive working environment. Please let us know if require any special assistance in making your application or attending an interview.

Email applications to: with the subject line: “Programs Coordinator”.

Application closes on the 25 September, 2023

Please note that only shortlisted candidates will be contacted.

Note: WaterAid is a child safe organization. The successful applicant will be required to comply with our child protection policy.

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In Papua New Guinea we work with local partner organisations to provide essential water and sanitation services using simple, low-cost technologies. We work with schools to ensure students and teachers ...
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