Job summary:

The Stanley Hotel and Suites is seeking an Assistant IT Manager to support the IT Department in the installation, operation, and maintenance of the hotel’s computer systems, including hardware, software, and networks. The successful candidate will assist in implementing system security measures, collaborating with team members to install new systems that improve hotel efficiency and profitability, while ensuring alignment with hotel standards and guidelines. The ideal candidate will possess a strong background in hardware and software management, excellent communication, leadership, and problem-solving skills.

Key Responsibilities:

• Understand and manage both standard and customized features of the hotel’s front office system, point of sale system, and call accounting system, including system security, system reports, manager functions, system utilities, and user functions.
• Monitor and support the operation of all computer hardware, ensuring proper installation and functioning, and act as the primary point of contact for servicing hardware.
• Maintain a comprehensive knowledge of approved systems and technology, contributing to the continuous improvement of hotel efficiency, including keeping an up-to-date list of all computer hardware.
• Manage configuration reports, job control languages, program files, and data files to ensure maximum operating efficiency.
• Monitor software performance and maintain a logbook for performance reports, including system measurement, error checks, system malfunctions, and solutions.
• Assist in controlling access to the computer room, ensuring compliance with fire protection, temperature control, and power requirements to meet security specifications.

Requirements:

• Minimum of 5 years of relevant work experience, preferably in the hospitality industry.
• Bachelor's degree in IT, Computer Science, or a related field.
• Strong time management and planning skills.
• Effective leadership, interpersonal, and communication skills.
• Excellent problem-solving abilities and the capability to work under pressure.
• Proficiency in hardware and software management and maintenance.
• Familiarity with best cybersecurity practices.

Interested candidates are to submit application in a single PDF format with the applicant’s full name-containing a cover letter, detailed CV and supporting documentation. Ensure to include the position title ‘Assistant IT Manager’ in the email subject line.

Application closes Sunday, 31^st August 2025.

Applications are to be submitted to the following address:

The Human Resources Department
Stanley Hotel and Suites
PO Box 1192
Vision City, Waigani
National Capital District

Email: [email protected]