CreditBank PNG is recruiting a suitable candidate for the role of Contact Centre & Customer Experience Supervisor.

The Contact Centre & Customer Experience Supervisor is a multifaceted role primarily responsible for assisting with the daily operations of the Contact Centre. This role is crucial for maintaining high levels of customer satisfaction and operational efficiency within the Contact Centre team.

Primary responsibilities

Contact Centre

• Assist with the daily operations of the Contact Centre including but not limited to manual call initiatives and digital channel activity.
• Identify and implement process improvements to enhance efficiency and effectiveness.
• Assist with compilation of monthly reports
• Assist with identifying customer needs, research issues, resolve complaints, and provide solutions to Manager Contact Centre & Customer Experience.
• Maintain ownership of customer requests through the Contact Centre, ensuring follow-ups or escalation to the appropriate team.
• Provide a high-level customer service to maximize quality service and customer satisfaction levels and retention.

Complaint Resolution

• Assist the Manager Contact Centre & Customer Experience to coordinate with other departments to ensure that customer issues, requests and complaints are resolved satisfactorily and within the agreed service levels.
• Assist with the collation of complaints received through all communication channels, ensuring proper recording and monitoring through to closure of complaints.

Formal Qualifications & Experiences

Mandatory:

• Diploma in Business or equivalent
• High level of personal integrity
• Excellent verbal and written communication skills with strong interpersonal skills
• Must be flexible, organized and can manage multiple priorities and meet strict deadlines
• Excellent analytical skills and possess strong problem-solving skills

Application process:

If you think you have what it takes to be in this role, we would like to hear from you.

Applications close on Wednesday 20^th August 2025 and must provide the following:

• A cover letter.
• A current CV with the names of three (3) contactable referees

Applications must be addressed to:

The Head of People & Culture

Credit Corporation (PNG) Limited

P O Box 1787

Port Moresby, 121

National Capital District

Applications can be hand-delivered to Ground Floor, Credit House, Cuthbertson Street, Port Moresby or emailed to [email protected]