• Lead high-impact service operations in a fast-paced energy market
• Mentor your team while mastering the order-to-delivery journey
• Enjoy world-class HSEQ training and career growth in a top industry

Are you a strategic thinker with a passion for operational excellence and customer satisfaction? Our client is seeking a dynamic Customer Excellence Manager to lead and coordinate service operations for a major player in the Energy industry across Papua New Guinea.

In this pivotal role, you will be the heartbeat of the organisation's retail and commercial network, ensuring that every order is a promise kept and every interaction reflects their commitment to safety and quality. Based in Port Moresby, you will oversee key operational zones including Lae, driving a culture of "Safety First" and service excellence.

As a leader within our Sales & Marketing division, you will streamline the order-to-delivery journey, manage high-level stakeholder relationships, and mentor a dedicated team to achieve world-class KPIs.

Key Responsibilities:

• Lead Safety & Compliance: Promote a safety-first culture and ensure all processes meet rigorous HSEQ standards
• Master Order Management: Oversee the processing of customer orders within a 2-hour window and coordinate fulfillment within 24 hours.
• Drive Financial Accuracy: Provide precise quotations, manage invoicing, and coordinate with Finance teams to minimize overdue payments.
• Enhance Customer Engagement: Act as the primary point for resolving service issues and negotiating customer requirements.
• Strategic Reporting: Generate sales reports and variance analyses to inform business strategy and monitor competitor activity.
• Cross-Functional Collaboration: Liaise with Logistics, Finance, and HSEQ teams to ensure seamless execution across Port Moresby and Lae.
• Marketing Support: Coordinate customer visits and support the execution of in-store promotions and loyalty schemes.

What You Bring to the Team We are looking for a proactive professional who thrives in competitive markets and possesses a "solution-oriented" mindset.

Key Requirements:

• Tertiary degree in Business, Marketing, Logistics, or a related field.
• 5+ years in customer service, sales, or operations management (FMCG or energy industry experience is a major plus).
• Strong skills in Microsoft Office (Excel/PowerPoint) and familiarity with ERP or CRM systems.
• Deep understanding of B2B and commercial account management, and specialised multi-channel delivery networks.
• Proven ability to manage direct reports and influence cross-functional teams.
• Fluent English (written and spoken) is essential; conversational Tok Pisin is highly valued for local engagement.
• The ability to interpret sales data and manage credit control protocols effectively.

This is more than just a desk job—it’s an opportunity to transform service delivery within a vital industry. You will have the autonomy to create new solutions, influence company-wide transformations, and grow your career in a fast-paced, international-standard environment.

Ready to lead the way in customer excellence? Apply now! Submit your application by clicking on the 'APPLY NOW' button and uploading your updated CV (in Microsoft Word format) and a covering letter

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