Customer Service Manager

• TotalEnergies Marketing PNG
• Location: Port Moresby (Nationwide operational scope)
• Advertising Period: 2 weeks
• Platform: PNG Workforce & other external channels

TotalEnergies Marketing PNG is seeking a highly motivated and customer-focused Customer Service Manager to lead customer service operations across our retail and commercial network. This role plays a vital part in enhancing customer satisfaction, improving service delivery, and supporting business growth within a competitive market.

This role reports directly to the VP Sales & Marketing and requires strong management and leadership skills.

Key Responsibilities

Safety & Compliance

• Uphold TotalEnergies’ HSE standards and promote a safety-first culture.
• Ensure all customer service activities comply with regulatory and internal requirements.
• Support management in HSEQ objectives and act as a One Maestro Champion.

Order Management & Logistics

• Ensure customer orders are processed within 2 hours.
• Coordinate delivery fulfilment with a 24-hour turnaround target.
• Work with logistics teams in Port Moresby and Lae to ensure efficient execution.
• Track and report customer satisfaction and delivery performance.

Administration & Control

• Prepare accurate quotations, invoices, and delivery documentation.
• Support credit control, payment follow-up, and customer account coordination.
• Maintain detailed records and generate periodic sales and performance reports.

Customer Engagement & Marketing

• Maintain strong relationships with customers and partners across PNG.
• Resolve service issues proactively and negotiate customer requirements.
• Conduct customer visits, feedback reviews, and service reporting.
• Support marketing initiatives, promotions, and competitor analysis.

About You – Qualifications & Experience

Education & Skills

• Tertiary degree in Business, Marketing, Logistics, or related field.
• Strong understanding of order-to-delivery processes and customer service operations.
• Proficiency in Microsoft Office; experience with ERP/CRM is an advantage.
• Knowledge of HSEQ standards, customer service KPIs, and documentation accuracy.
• Must have proven management and leadership skills.

Experience

• Minimum 5 years in customer service, operations, or sales management.
• Experience in fleet card, fuel, lubricants, FMCG, or similar industries is desirable.

Soft Skills

• Excellent verbal and written communication skills.
• Customer-centric, proactive, and solution-oriented mindset.
• Strong negotiation and influencing skills.
• Leadership and teamwork capabilities.
• Attention to detail and ability to thrive in fast-paced environments.

Language

• English: Fluent
• Tok Pisin: Conversational (an advantage)

How to Apply

Qualified applicants are invited to submit their CV and cover letter via the PNG Workforce platform Submit CV and cover letter via PNG Workforce platform by clicking the "APPLY BUTTON" below

Subject: Application – Customer Service Manager

Application Closing Date: 2 weeks from advertisement release

This position will also be publicly advertised through PNG Workforce.

To Apply

To apply for this job simply click on the blue "Apply" button below. If you prefer to use email instead, please send your CV and other relevant documentation to [email protected]. Please include the Job ID "#26617" in the email's subject to ensure your application is processed.