About Us

Seaside Developments Ltd T/A PNG Concrete Aggregates (a 100% nationally owned company) Serving Papua New Guinea for over 15 years, have become reliable business partners and suppliers to the construction industry nationwide. We provide high quality products and services that conform to local and international standards. We have manufacturing and distribution capabilities in Port Moresby and Lae and are versatile to all customer requirements.

Position

We’re seeking to recruit a results-driven professional for the position of Customer Service Supervisor to join team as part of the continued growth and operation of 1 Stop Village.

KEY RESPONSIBILITIES

• Supervise and lead Customer Service staff to ensure high standards of customer service are maintained.
• Ensure customers are attended to promptly, professionally, and courteously.
• Handle and resolve customer complaints, queries, and feedback in a timely manner.
• Monitor customer service activities and ensure company policies and procedures are followed.
• Assist in training, coaching, and developing Customer Service staff.
• Prepare staff rosters and monitor attendance, punctuality, and performance.
• Ensure customer service counters and work areas are clean, organized, and presentable.
• Coordinate with department supervisors to resolve customer issues effectively.
• Monitor service standards and identify areas for improvement.
• Prepare customer service reports and submit updates to Management.
• Assist with promotions, customer events, and special activities when required.
• Ensure proper handling of customer returns, exchanges, and refunds in accordance with company procedures.
• Maintain good working relationships with customers, staff, and Management.
• Perform other duties as assigned by Management.

QUALIFICATIONS & EXPERIENCES

• Diploma or Certificate in Business Management, Customer Service, Retail Management, or a related field.
• Minimum of 2–3 years’ experience in customer service, retail, or a supervisory role.
• Good knowledge of customer service principles and practices.
• Basic computer skills, including Microsoft Excel, Word, and email.
• Good communication and interpersonal skills.
• Ability to handle customer complaints professionally.
• Strong leadership and team management skills.

Interested applicants to attach cover letter, updated CV and supporting documents and email to; [email protected]

The closing date 16 October 2026. Please note that only shortlisted candidates will be contacted.