• Join a fast-paced logistics operation that values innovation and efficiency.
• Be part of an organisation driving the movement of goods across critical sector
• Maintained operational Excellence

The Company
This well-respected logistics company is known for efficiently moving critical goods across industries that are vital to the country’s economy. They play a crucial role in ensuring the seamless and timely movement of goods. With a strong commitment to operational excellence, the company focuses on delivering innovative, efficient, and sustainable logistics solutions while maintaining a strong emphasis on customer satisfaction.

The Role
The Customer Service Manager will play a pivotal role in maintaining and enhancing relationships with customers and clients. This individual will be key a player in ensuring the organization’s service delivery meets and exceeds expectations.

Key Responsibilities

• Leading and mentoring the customer service team, promoting professional development and ensuring the delivery of excellent service.
• Supervising the daily operations of the customer service department, managing workflow, and ensuring all customer engagements are handled efficiently and to high standards.
• Addressing and resolving customer issues and inquiries, demonstrating strong problem-solving skills, and a commitment to customer satisfaction.
• Developing and implementing strategies to improve the overall customer experience, fostering engagement and loyalty.
• Analysing data and generating performance reports to identify areas for improvement and implementing best practices to enhance efficiency.
• Collaborating with Operations, Documentation, and Systems teams to ensure operational activities are accurately captured and that data integrity is maintained.

Qualifications, Skills & Experience

• A bachelor's degree in business administration, logistics, supply chain management, or a related field; or equivalent experience.
• 3-5 years of proven experience in a customer service management role within the logistics industry.
• Exceptional leadership and team management abilities.
• Outstanding communication, problem-solving, and analytical skills.
• Proficiency in utilizing logistics software and tools.
• Strong organizational abilities to manage multiple tasks and projects simultaneously.
• Proficient in analysing data to track performance, identify trends and make informed decisions. Ability to use logistics software and tools to manage operations efficiently.
• A strong customer focus with the ability to handle complaints and build lasting customer relationships.
• Role is open to both Expatriates and PNG Nationals.

To apply for this position, interested candidates are asked to submit:

• A cover letter addressing key criteria of the role
• An updated CV in Microsoft Word format, outlining employment history, educational qualifications, and listing three referees (referees will only be contacted if shortlisted)

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