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Floor Supervisor (Front-of-House)

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National Capital District, Papua New Guinea

Restaurant / Fast-food

PGK700.00-PGK1,500.00 Gross Fortnightly (PGK)

#24797

7th October 2025

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Summary

Lead the floor during assigned shifts. Deliver smooth service, control ticket times, support cash-up, and hand over to the Restaurant Manager.

Duties and Responsibilities

  • Pre-shift: briefing, section plan, reservations/WAIT list, specials & 86 list, safety check.
  • Service control: seat/turn tables, monitor ticket times, coordinate with kitchen/bar, handle complaints on the spot.
  • People: assign tasks (waiters, runners, cashier), coach on the floor, manage breaks, do quick refreshers.
  • Cash & POS: support cashier with void/refund controls, comps/discounts per policy, Z-report review.
  • Standards: table resets, side work, cleaning roster, FOH stock (napkins, condiments, cutlery, glassware).
  • Hygiene & safety: enforce handwashing, spill response, incident log; escalate hazards immediately.
  • Comms & handover: accurate shift handover to RM (issues, VIPs, shortages, maintenance).
  • End of shift: checklist sign-off, variance notes, lock-up support.
  • Authority: stand down staff to correct grooming/hygiene; approve minor comps per limit; escalate bigger issues to RM.

Job Requirements

  • 2–3 years FOH lead/supervisor experience in busy restaurants.
  • POS confident; can review Z-reports and handle simple variances.
  • Clear English/Tok Pisin; calm under pressure; fair and firm.
  • Basic Excel/Sheets; simple rota understanding.
  • Fit to be on feet and lift up to 15–20 kg safely.
  • Grooming & Hygiene (FOH): clean pressed uniform (spare shirt), daily shower & deodorant, fresh breath, no strong scents, hair neat/tied back, short clean nails, minimal jewellery, closed non-slip shoes; no smoke/vape odour. May be stood down to correct.

Others

  • Hours & breaks (PNG law)
  • Roster: nights/weekends/public holidays as needed; one peak per day typically covered by RM, the other by Floor Supervisor.
  • Compliance: enforce food safety basics at the floor (cleaning schedule, sanitizer stations, allergen notes, spill controls).
  • Reporting: reports to Restaurant Manager; supervises cashiers, waiters/waitresses, runners during shift.
  • Location/Contract: [Insert site]; full-time; probation per company policy.

To Apply

To apply for this job simply click on the blue "Apply" button below. If you prefer to use email instead, please send your CV and other relevant documentation to [email protected]. Please include the Job ID "#24797" in the email's subject to ensure your application is processed.




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COMPANY INFO

Glory Group of Companies is a growing property development and construction company based in Port Moresby, Papua New Guinea.

(+675) 323 8818

P.O. Box 3177, Boroko, National Capital District

View Company Profile

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