Position Title: Freight Forwarding Manager

Location: Port Moresby, Papua New Guinea
Industry: Logistics – Freight Forwarding

About Swift Agencies

Swift Agencies is a well-established logistics company with over 20 years of operational excellence in Papua New Guinea. Our full services include cartage, coffee export, customs clearance, and warehousing. We pride ourselves on being resourceful, reliable, and focused on continuous improvement. As we continue to expand and strengthen our operations, we're seeking a capable, hands-on Freight Forwarding Manager in Port Moresby.

Link to Website: http://www.swiftagencies.net/

About the Role

Reporting to the Branch Manager the Freight Forwarding Manager will attend inquiries, arrange quotation and oversee the coordination of all freight movements. You’ll coordinate customs clearance, cargo handling, documentation, and delivery. The role requires a hands-on person who can manage both people and process, and who thrives in a dynamic logistics environment.

Key Responsibilities

• To develop and market the Swift Freight Forwarding service
• Supervise end-to-end freight forwarding operations (import, export, air, sea, and land)
• Coordinate with customs, shipping lines, and port authorities for clearance and release
• Ensure timely preparation and submission of documentation (BLs, DOs, declarations)
• Oversee transport scheduling, delivery coordination, and client communication
• Maintain tracking systems using Microsoft Office and Google Sheets
• Troubleshoot delays, shipment issues, and customer complaints
• Monitor performance metrics and implement process improvements
• Uphold compliance with customs, quarantine, and port regulations
• Mentor and manage staff across freight and documentation functions

Requirements

• Conversational English (conversational in Chinese a plus)
• Experience in freight forwarding, customs clearance, or export logistics
• Familiar with import/export documentation and PNG customs processes
• Strong problem-solving and decision-making skills under pressure
• Proficient in Microsoft Suite and Google Sheets
• Adaptable and well-suited for a rugged, fast-paced work environment
• Willingness to be based in Lae, Papua New Guinea

Work Schedule

• Monday to Friday: 7:30 AM – 5:00 PM
• Saturday: 7:30 AM – 12:00 PM
• Flexibility for occasional after-hours or urgent shipments

All applications should be emailed through our email address: [email protected]

Closing Date: 11^th August, 2025