The opportunity:

Our client is seeking a highly skilled Front Office Manager to join their operations team. The hotel provides a variety of guest accommodations, dining options, and recreational facilities, including a pool. It is known for its modern dining, casual bars, and is a popular location for events. It serves both business and leisure Travelers, offering a comfortable and safe place to stay. The successful candidate will be responsible for leading the front desk team, delivering a seamless and welcoming experience for all guests, and upholding the highest standards of hospitality.

Key Responsibilities:

• Oversee all front office operations, including guest check-in/check-out, reservations, and guest inquiries.
• Lead, train, and motivate the front desk team to ensure outstanding guest service.
• Manage room inventory and pricing to maximize occupancy and revenue.
  Handle guest concerns and complaints with professionalism and efficiency
• Monitor and manage the front office budget, ensuring cost control and financial targets are met.
• Collaborate with other departments to ensure a smooth flow of communication and services.
• Develop and implement procedures to improve guest satisfaction and operational efficiency.
• Prepare reports on front office performance, including occupancy rates and revenue.
• Ensure the front office area is clean, organized, and welcoming at all times

Key requirements:

• Minimum 5 years of experience in a similar role within the hospitality industry.
• Proven experience in front office management or a related guest-facing role.
• Strong leadership and team development skills.
• Excellent interpersonal, communication, and problem-solving abilities.
• Proficiency in hotel management software is highly desirable.
• A diploma or degree in Hospitality Management is preferred.
• Flexibility to work varied hours, including weekends and holidays.
• A strong commitment to providing exceptional guest service.

If this role is the next step in your exciting career, please register your interest by clicking APPLY NOW and submitting your most recent CV in Microsoft Word format with a cover letter.

Our client's priority is to provide opportunities to high performing Papua New Guineans for this position. Only shortlisted candidates will be contacted.

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