Job Description - HVAC-R Service Supervisor

1. Position Summary

The HVAC-R Service Supervisor is responsible for supervising and coordinating the installation, servicing, maintenance, troubleshooting, and repair of Heating, Ventilation, Air Conditioning and Refrigeration (HVAC-R) systems.

HVAC-R Service Supervisor ensures that all assigned work is performed safely, efficiently, professionally, and to the required technical and quality standards. The Supervisor is responsible for allocating work, monitoring technician performance, providing technical guidance, ensuring proper documentation, controlling materials and tools, and maintaining effective communication with clients and management.

3. Key Responsibilities
4. Supervision and Team Management

• Supervise HVAC-R Tradesmen, Apprentices, Trade Assistants, and other assigned personnel.
• Allocate daily work and clearly communicate job requirements, priorities, and expected completion times.
• Conduct daily toolbox meetings and ensure workers understand the scope of work and associated hazards.
• Monitor the progress and quality of work performed by technicians.
• Ensure employees work according to their level of competency and authorization.
• Provide technical guidance and practical assistance when technicians encounter difficult faults or installation issues.
• Monitor employee attendance, punctuality, productivity, conduct, and overall work performance.
• Identify skills gaps and recommend appropriate technical training or development.
• Mentor apprentices and junior technicians to improve their technical competency.
• Promote teamwork, discipline, accountability, and professional conduct within the service team.
• Immediately report serious performance, disciplinary, safety, or competency concerns to the Technical Service Manager.

1. HVAC-R Technical Responsibilities

• Supervise installation, commissioning, maintenance, troubleshooting, and repair of HVAC-R equipment.
• Provide technical support for:
• Split and multi-split air-conditioning systems.
• Package air-conditioning units.
• VRF/VRV systems.
• Chilled-water systems.
• Commercial refrigeration equipment.
• Cold rooms and freezer rooms.
• Ventilation and exhaust systems.
• Control systems and associated electrical components.
• Verify technicians follow correct troubleshooting procedures before recommending replacement of compressors, motors, PCBs, or other major components.
• Review and confirm technical diagnoses where major equipment or component replacement is recommended.
• Ensure electrical tests, pressure tests, leak tests, evacuation, refrigerant charging, temperature measurements, and operational tests are correctly performed.
• Ensure refrigerant handling practices are carried out correctly and safely.
• Ensure equipment is correctly commissioned before handover to the client.
• Ensure recurring equipment failures are properly investigated and their root causes identified.
• Escalate complex technical faults to the Technical Service Manager or relevant technical support personnel when required.

1. Preventive Maintenance

• Plan and coordinate scheduled preventive maintenance activities.
• Ensure preventive maintenance is completed according to contractual requirements and maintenance schedules.
• Check that technicians complete all required maintenance tasks and do not simply perform basic cleaning.
• Verify operating conditions and record relevant parameters where applicable, including:
• Operating pressures.
• Voltage and current.
• Temperature readings.
• Compressor and fan operation.
• Refrigerant condition.
• Electrical connections.
• Filters, coils and drainage systems.
• Identify equipment requiring corrective maintenance and recommend appropriate action.
• Monitor outstanding defects identified during preventive maintenance and ensure appropriate follow-up.

1. Installation and Project Supervision

• Review job scope, drawings, specifications, and site requirements before starting work.
• Conduct or participate in site inspections where required.
• Coordinate manpower, tools, equipment, and materials for installations.
• Ensure equipment is installed according to manufacturer requirements, approved drawings, specifications, and good industry practice.
• Check refrigerant piping, insulation, drainage, electrical connections, controls, mounting arrangements, and equipment locations.
• Ensure pressure testing, evacuation, refrigerant charging, electrical testing, and commissioning are correctly carried out.
• Identify site variations or additional work and report them to management before proceeding where approval is required.
• Ensure completed installations are properly tested and commissioned before client handover.

1. Quality Control

• Inspect completed work to ensure workmanship meets company and client requirements.
• Ensure technicians follow correct service and installation procedures.
• Minimize repeat callouts caused by poor workmanship, incorrect diagnosis, or incomplete repairs.
• Ensure faults are properly diagnosed before spare parts are requested.
• Verify completion of corrective work before closing service jobs.
• Conduct random quality inspections of technicians' work.
• Investigate callbacks and identify corrective actions where workmanship deficiencies are identified.

1. Safety Responsibilities

• Ensure all HVAC-R work is performed according to company HSE requirements and applicable workplace safety requirements.
• Conduct toolbox meetings and job hazard assessments before commencing higher-risk activities.
• Ensure appropriate Personal Protective Equipment (PPE) is used.
• Ensure safe practices are followed when working:
• At heights.
• With refrigerants.
• With pressurized systems.
• On electrical equipment.
• With lifting equipment.
• In confined or restricted areas.
• Verify technicians isolate electrical supplies before carrying out applicable repair work.
• Stop any unsafe work immediately and take appropriate corrective action.
• Report workplace incidents, near misses, injuries, and unsafe conditions.
• Ensure tools and test instruments are suitable and safe for use.

1. Tools, Equipment and Materials

• Ensure technicians are issued appropriate tools and equipment for assigned work.
• Monitor proper use and care of company tools, ladders, test equipment, vacuum pumps, recovery equipment, and other assets.
• Ensure test instruments are maintained and calibrated where required.
• Ensure materials and spare parts issued for jobs are properly controlled.
• Verify unused parts and materials are returned appropriately.
• Minimize unnecessary material wastage.
• Report damaged, lost, or defective tools and equipment.
• Assist with identifying and ordering required spare parts and materials.

1. Service Documentation and Reporting

• Review technicians' service reports before job closure.
• Ensure service reports clearly identify:
• Customer complaint.
• Equipment details.
• Fault identified.
• Tests conducted.
• Work performed.
• Parts and materials used.
• Equipment operating condition.
• Outstanding work or recommendations.
• Ensure technicians provide appropriate photos and supporting information where required.
• Prepare technical reports for significant equipment failures when requested.
• Ensure timesheets, job sheets, maintenance checklists, and other service documents are completed accurately and submitted on time.
• Provide management with regular updates on outstanding jobs, technical issues, manpower requirements, and customer concerns.

1. Customer Service

• Communicate professionally with clients and site representatives.
• Explain technical problems and recommended corrective actions clearly.
• Provide appropriate job status updates to customers.
• Attend customer complaints professionally and escalate significant concerns to management.
• Ensure technicians maintain professional behavior while working at customer premises.
• Ensure work areas are left clean and safe upon job completion.
• Maintain positive working relationships with customers without making unauthorized commercial commitments on behalf of the company.

1. Work Planning and Coordination

• Plan daily technician assignments according to priorities and available manpower.
• Coordinate emergency breakdown calls and scheduled maintenance activities.
• Ensure technicians receive necessary job information before deployment.
• Monitor outstanding service calls and follow up until completion.
• Coordinate with stores/procurement regarding spare parts and materials.
• Communicate manpower shortages, equipment requirements, and operational issues to the Service Coordinator/Technical Service Manager.
• Assist in improving service response times and technician productivity.

4. Authority and Accountability

• Allocate and supervise work within the assigned service team.
• Stop work where an unsafe condition or unacceptable workmanship is identified.
• Require corrective action when work does not meet company requirements.
• Recommend further training where competency gaps are identified.
• Escalate disciplinary and performance issues to management.
• Verify technical findings before approving recommendations for major component replacement.
• Ensure jobs are not reported as complete until required work, testing, documentation, and housekeeping have been completed.
• Protect company tools, equipment, materials, vehicles, and other assets under their supervision.

5. Technical Competencies

• HVAC-R fault diagnosis and troubleshooting.
• Electrical fault finding associated with HVAC-R systems.
• Refrigerant pressure and temperature analysis.
• Refrigerant recovery, evacuation, charging, and leak testing.
• Compressor and motor electrical testing.
• Reading electrical wiring diagrams and technical drawings.
• Installation and commissioning procedures.
• Preventive and corrective maintenance.
• Use of multimeters, clamp meters, insulation resistance testers, vacuum gauges, manifolds, and other HVAC-R test instruments.
• Preparing accurate service and technical reports.
• Basic computer and email skills.
• Understanding manufacturer service manuals and technical documentation.

6. Supervisory and Behavioural Competencies

• Leadership and accountability.
• Strong technical judgment.
• Good planning and organizational skills.
• Problem-solving ability.
• Effective communication.
• Professional customer service.
• Teamwork and interpersonal skills.
• Ability to train and mentor junior employees.
• Ability to work under pressure.
• Good time management.
• Initiative and willingness to take responsibility.
• Attention to detail.
• Commitment to safety and quality.

7. Key Performance Expectations

• Quality of completed work.
• Accuracy of technical diagnosis.
• Reduction of repeat call-outs.
• Completion of preventive maintenance schedules.
• Service response and job completion times.
• Team productivity and utilization.
• Accuracy and timeliness of service documentation.
• Proper use and accountability of materials and spare parts.
• Customer satisfaction.
• Workplace safety performance.
• Development and performance of employees under supervision.
• Care of company tools, equipment, vehicles, and assets.

To Apply

To apply for this job simply click on the blue "Apply" button below. If you prefer to use email instead, please send your CV and other relevant documentation to [email protected]. Please include the Job ID "#28855" in the email's subject to ensure your application is processed.