IT SUPPORT ASSISTANT – SHORT-TERM

The Mapai Group is a Nationally owned Transport, Logistics and Custom Agents based in Lae with branches in Goroka and Mt. Hagen. The Group specializes in logistics, trucking, customs clearance, and freight forwarding.

The Mapai Group is seeking to recruit a suitably qualified IT SUPPORT ASSISTANT who will be based in Lae Morobe Province on a short-term contract for four (4) months. This is a short-term role designed to support the IT team during a project rollout phase with a possibility of permanency based on performance.

The IT Support Assistant will provide first-level technical support to staff and assist with IT operations, and help maintain the organization’s hardware, software, and network infrastructure.

Key Responsibilities:

• Monitor all IT infrastructure using available monitoring tools
• Provide technical support and troubleshooting for desktops, laptops, printers, and other office IT equipment.
• Ensure that all client computers and servers are updated with the latest patch updates.
• Maintain IT inventory records and assist with asset tracking.
• Document IT issues, requests, and solutions into the ticketing system
• Assist in setting up workstations and user accounts.
• Escalate unresolved issues to senior IT staff as required.
• Participate in IT projects and other IT tasks as directed by IT Team Leader

Required Skills and Experience:

• Degree in Information Technology, Computer Science, or related field.
• Recent graduates are encouraged to apply.
• Basic knowledge of Windows OS, Microsoft 365, networking fundamentals, and computer hardware.
• A team player with strong communication and problem-solving skills.
• Ability to work under minimal supervision and handle multiple tasks.
• A customer-focused attitude with a willingness to learn.

An attractive and competitive remuneration package commensurate with knowledge and skills will be offered to the right candidate.

Interested applicants are asked to submit their expression of interest with supporting documents to: [email protected] and must be addressed to:

The Recruitment Team

Mapai Transport Limited

P O Box 4021, LAE 411, Morobe Province.

Applications close on 4^th June 2025.

ONLY SHORTLISTED CANIDATES WILL BE CONTACTED!