Job Title: IT Support Officer

Business Unit: Carpenter Agricultural and Manufacturing Limited.

Company: Coconut Plantation Limited

Location: East New Britain, Kokopo.

Employment Status: Full-Time

Job Overview:

We are seeking a skilled IT Support Officer based in Kokopo to provide on-site technical support for desktops, laptops, copiers, and other IT systems. This role focuses on ensuring smooth day-to-day operations, resolving technical issues, and maintaining network, hardware, and software efficiency.

Key Responsibilities:

• Desktop & Laptop Support – Diagnose and resolve issues with operating systems, software, and hardware.
• Copier & Printer Maintenance – Provide troubleshooting and routine servicing for office automation devices.
• Network & Connectivity Assistance – Maintain LAN/WAN performance, troubleshoot connectivity issues, and ensure network stability.
• Hardware & Peripheral Setup – Install, configure, and maintain IT equipment, including workstations, monitors, and accessories.
• Software & System Updates – Ensure applications, OS updates, and security patches are properly deployed.
• Cybersecurity & Data Protection – Support security implementations, ensuring compliance with IT policies.
• User Support & IT Training – Assist employees with system inquiries, providing guidance on best practices.
• Incident Documentation & Reporting – Maintain records of technical issues, resolutions, and recommendations.

Required Qualifications & Skills:

• 2-3+ years of experience in IT support, system administration, or technical troubleshooting.
• Diploma or Bachelor's Degree in IT, Computer Science, or related field.
• Experience troubleshooting desktops, laptops, copiers, and office equipment.

How to Apply:

If you're excited to join a dynamic team and make a real impact, we'd love to hear from you!

Please submit your resume and a cover letter outlining your experience and why you'd be a great fit for this role to [email protected] or by clicking Apply below.

Application closes by COB Friday, 22 August 2025.