We at PNG Air pride ourselves as the leading domestic airline operating to 26 ports across the length and breadth of Papua New Guinea as the Airline of Choice. Operating the largest fleet of ATR 72-600 series in the region complimented with a fleet of DASH-8-100.

We are committed to providing affordable world-class experience with value fares and unbeatable cargo rates, ensuring reliable and safe on time service to our valued customers and stakeholders.

Reservations Officer Hagen

We are now recruiting for a Reservations Officer. The Reservations Officer will be based in Hagen and will report directly to the Supervisor. Incumbent will be responsible to provide full time reservations, ticket sales and customer service for the Company.

Key responsibilities include:

• Do Computer reservations & ticketing using Videcom Reservations System (VRS)
• Collect payments for ticket sales in cash, by cheque, purchase orders, credit cards, bank cards (EFTPOS) or through direct deposits using VRS providing the funds to be cleared by finance section.
• Maintain and provide the highest standard of customer service at all times.
• Respond effectively to customers either through phone/email and face to face / walk in.
• Ensure that customers/clients are informed appropriately of fare rules and ticketing conditions.
• Attend to general enquiries from customers/ clients and redirecting onto other departments within the Company e.g. Cargo, Accounts or HR.
• Carry out general office duties like photocopying, scanning, filing of manual documents / hard copies for office records.
• Ensure that general office procedures are adhered to at all times;
• by balancing of sales reports to the cash sales and other forms of payment (FOP) for the supervisor to check at the end of each shift.
• by clocking in / out on time,
• by adhering to ones’ own work roster,
• by ensuring that the cash box is locked at all times
• by ensuring that at the end of the day’s work, any office electrical appliances/items are switched off and safely put away before closing the office for the day.

Qualifications/Experiences

• Minimum of Grade 12 level education with attainment of relevant tertiary qualifications
• Relevant working experience or understanding of work requirement
• Must have no criminal records
• Must possess good customer relations skills
• Must be able to work on the weekends/ on shifts

If you are interested and meet the minimum requirement, please forward your resume and a cover letter to: [email protected]

Please send in all applications in only one PDF file.

Applications close: Friday 02nd May 2025.

“We are an equal opportunity employer and embrace diversity”