Company :

Hastings Deering (PNG) Limited

About Us:

Hastings Deering (PNG) Limited is one of the largest Caterpillar dealer networks in the world. We sell, service and support the complete range of Caterpillar machinery used in the mining, construction, agricultural, materials handling and government sectors. Over the last 75 years, we have built a reputation for hiring and developing the industry’s best and delivering an exemplary level of service to our customers and colleagues.

About the Role:

We currently have an excellent opportunity for a Warranty Administrator to join our Service team based in Port Moresby. This role primarily exists to support the company in warranty and goodwill processing ensuring maximum return from manufactures. Through active participation in supporting business areas with Warranty Work in Process (WIP) and claim support. This will be achieved by aligning with our business values for continuous improvement, customer service and quality outcomes to provide our customers with the best and expected outcomes.

Reporting to the Service Supervisor, your competency and experience will include:

• Ensure safety goals are achieved through personal commitment, no harm to self or others and participation in safety initiatives.
• Ensure customer expectations and service standards are understood and delivered within agreed timeframes
• Prepare Goodwill claim requests as requested by Operational departments and submit them to the Caterpillar Service Representative
• Process warranty registration for equipment and engine sales and register the delivery date and customer information in the Caterpillar SIMS and other manufactures as required.
• Ensuring claims rejected or partially returned by Caterpillar and/or other manufacturers are corrected with justification and resubmitted
• Proactively support Business Centre’s with all warranty related matters including WIP management. Where to attend Business Centre WIP meeting.
• Provide advice and directions to all departments on Warranty related matters including (but not limited to) Service, Parts, Equipment Sales & Product Support

About You:

You will bring the following skills and experience to the role:

• Certificate IV in Business Administration
• Year 12 Certificate is desirable
• Minimum two (2) years’ experience in a similar role or equivalent.
• Excellent computer knowledge, working with Microsoft Office.

“Only Port Moresby based candidates are required to apply”

To express interest in this challenging and rewarding role, submit your application including current updated CV, copies of certificates, references, valid police clearance and apply via Workday Career page.

To Apply: Click on the “Apply” button.

Enquiries: Please call our HR Team on (675) 300 8300

Only Shortlisted candidates will be contacted.

Applications close Wednesday 28th January 2026.